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A Study Conducted By Dan Zarrella Hubspot Reveals

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发表于 2022-9-21 13:46:09 | 显示全部楼层 |阅读模式
本帖最后由 Joyunto75 于 2022-9-21 18:24 编辑

Sts and turns are legion The role of the account is above all preventive concerning the monitoring of traffic and the various problems encountered on the line (they have a lot of work, poor people!) Here again it is a good reflex to subscribe to it to be informed in real time news on the line. You will also find the Twitter accounts of the different metro line so if you are a subscriber to the capital's transport, don't hesitate! RER A RER A Follow-up And the social network Facebook.

What about Facebook for customer management? It seems that the king of social networks is not necessarily suitable for immediacy and therefore the rapid obtaining of a response to a problem. The advantage for the Internet user is that it allows you to address a problem in more detail than on Twitter. Even if the answer can be done during the day, it all depends on the role of the Community Manager, we are still far from a telephone relationship or an exchange Country Email List on the blue bird network. The risk (even if few use it) is to see his message deleted by the administrator of a page if it does not fall within the scope of the charter. So be careful to remain courteous and not to be too critical, even if you are in a position of strength, the goal is still to obtain an answer or an orientation on the request made. The Community Manager will be better able to respond quickly if the dialogue is respectful.



Even if a Facebook page is not necessarily intended for the exchange of after-sales service problems, unless there is a specially dedicated one, some people do not hesitate to say what they think (not necessarily in good somewhere else. Let'ss not forget that a page is also intended to disseminate information, promotions and other brand news. We will rather retain Twitter in the end for a better follow-up (this is my personal opinion. Still, the Community Manager can play on both sides depending on the communication put in place. Transparency of the relationship on Twitter Twitter One of the advantages listed and not the.

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